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Shipping Policy
Thank you for visiting and shopping at PureFace Skin. The following terms and conditions constitute our Shipping Policy.
1. Order Processing Time
All orders are processed and prepared for dispatch within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Once your order has been dispatched, you will receive a secondary notification with your personal tracking number and link.
2. Shipping Rates & Estimated Delivery Times
We offer Insured Express Shipping to ensure your order arrives safely and as quickly as possible.
| Destination | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| United Kingdom | 5 – 9 Business Days | FREE |
| European Union (incl. Netherlands) | 5 – 9 Business Days | FREE |
| Rest of the World | 7 – 12 Business Days | Calculated at Checkout |
Please note: Estimated delivery times are indicative and may occasionally be subject to minor delays due to courier volume or customs clearance procedures.
3. Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become active in the courier’s system.
If you have not received your tracking number or need assistance tracking your order, please contact us at skinpureface@gmail.com with your name and order number.
4. Customs, Duties, and Taxes
For European Union & UK Orders: All prices listed on our website are final. Import duties, taxes, and handling fees are handled prior to delivery, meaning no unexpected fees will be required upon delivery.
For International Orders (Outside EU/UK): PureFace Skin is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Incorrect Shipping Addresses
Please double-check your delivery address when placing an order. PureFace Skin is not responsible for lost or misdelivered packages if the address provided at checkout is incorrect or incomplete.
6. Damaged or Lost Packages
If you received your order damaged, or if your package appears to be lost in transit, please contact our customer support team immediately at skinpureface@gmail.com.
Please save all packaging material and damaged goods, and attach clear photos/videos to your email so we can process a replacement promptly.
7. Contact Us
If you have any further questions about our shipping process or your order status, please do not hesitate to get in touch:
📧 Email: skinpureface@gmail.com
🕒 Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)